UK-Online in Thanet

Do you work in Tourism or Hospitality?

Situated in the East Kent Corridor??

Then we have a course for you!!

The Tourism and Hospitality Project is funded by the European Social Fund

so we can offer these courses at next to nothing!!


*SECURING THE FUTURE* Interactive workshop exploring modern management techniques to identify and reduce potential threats to your business. The course covers ‘The importance of forward thinking’, ‘What is risk assessment?’, ‘Using a structured approach’, ‘Using creativity and paradigm breaking techniques’. Concludes with ‘Preparing and planning for change’.
	COMMUNICATION SKILLS A training course that covers verbal and non-verbal communication skills. Attendees will be able to improve their own performance and that of others and this course is especially useful for ‘Customer Facing’ staff, Supervisors, Team Leaders and Managers.
WELCOME TO OUR CUSTOMERS This covers the 4 essential needs of customers, managing complaints and difficult customers. This is a particulary useful course for ‘Customer Facing’ staff, Reception staff and anyone who regularly interacts with members of the public
	MANAGING CONFLICT Introduces the key stages and principles of managing internal and external conflict, Alternative dispute Resolution, the power of Win-Win and leading to ‘The collaborative culture and Helping and Leading people. This is suitable for Managerial staff, Team Leaders & Supervisors.
HAZARD AWARENESS This course is designed to assist proprietors of food businesses to operate more safely and to meet the requirements of current legislation by introducing a rational and realistic system of analysis. This 2 day course is suitable for all staff but particularly to Trainers, Team Leaders, Supervisors, Owners, Managers & Sole Proprietors
	HEALTH AND SAFETY This course will keep you up to date with symptoms and prevention of food poisoning - bacteriology - hygiene - premises pest control - cleaning - disinfection and legislation. This course is a must for any business involved with food.
*BUILD YOUR HOSPITALITY WEB PAGE* This course is aimed at owner/operators, managers or anyone who wants to learn how to create their own web presence to promote a tourism business. The course is for those who want to design and build their own web page, but have no previous experience doing this. However, all delegates must have sound computer and word processing skills.
	FIRE RISK AWARENESS New Regulatory Reform Legislation comes into effect April 2006 – Are you ready for it? This course will help you to highlight risks within your workplace, provide evidence of control measures and explain new and current legislation affecting you in the workplace! The course deals with Risk Assessments - Prevention - Legislation - Common Causes - Precautions - Drills and Evacuation - Safety Checks and Record Keeping
*DEVELOP YOUR HOSPITALITY WEB* This course is aimed at anyone in the tourism and hospitality sector who has a web site but would like to know more about making it more effective. How to develop the site with graphics, pictures, text and attractive techniques. Must have a site to be eligible.
	*DESKTOP PUBLISHING* A course for businesses in the tourism and hospital sector who wish to become more proficient at presenting the written word on paper. Letters, business cards, menu's, signage, brochures, posters, invitations, newsletters, advertising, postcards, letterheads ... the list is endless.

Contact Steve Murphy on 01843 282415

email staff-sjm@thanet.ac.uk

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